Refund and Returns Policy

Thank you for choosing NewAvDeals for your antivirus and digital software purchases. This policy explains how we handle refunds, replacements, and service-related issues for digital antivirus products.

Since antivirus licenses are delivered instantly and can be activated immediately, our refund guidelines differ from those for physical goods.

1. Digital Product Nature

All antivirus licenses, activation keys, and subscription codes provided by NewAvDeals are delivered electronically.

Once a digital key has been issued, it cannot be:

• Returned
• Revoked
• Resold
• Disabled

Because of this, refunds are limited and only provided in specific, verified situations.

2. When Refunds or Replacements Are Available

You may qualify for a refund or replacement under the following conditions:

A. Defective Activation Key

A refund or replacement may be issued if:

• The key does not activate
• The vendor confirms the key as invalid
• The key has a technical issue not caused by the customer

We may request verification such as screenshots, error messages, or logs.

B. Incorrect Product Delivered

If you receive a different antivirus product or subscription plan than what you ordered, we will correct the error.

C. Product Not Received

If your order was not delivered due to a system or email issue on our side, a replacement or refund may be issued.

3. Situations Not Eligible for Refund

Refunds cannot be processed in the following cases:

• You purchased the wrong product or changed your mind
• Your device does not meet the software requirements
• You provided an incorrect email address during checkout
• You formatted your device after activating the key
• You shared or misused the activation key
• The issue is caused by malware, system errors, or device problems
• Vendor servers are temporarily offline
• The activation key has already been successfully used

Once a key is activated or linked to your antivirus account, it becomes strictly non-refundable.

4. Replacement Policy

If your key is verified as defective:

• A new activation key will be issued
• If a replacement is not available, a refund may be processed

Replacements are provided only after verification to prevent abuse or misuse.

5. How to Request a Refund or Replacement

To submit a request, email: customer@newavdeals.com

Include:

• Order number
• Purchase date
• Email used during checkout
• Screenshots or logs showing the activation error
• Detailed description of the issue

Incomplete information may delay the verification process.

6. Processing Timeline

• Verification: 1–2 business days
• Refund approval: 1–3 business days
• Refund credit to your account: 3–7 business days (depending on payment provider)
• Replacement keys: issued within hours after verification

7. Fraud Prevention

To protect the integrity of digital products, NewAvDeals reserves the right to:

• Deny suspicious or unverifiable refund requests
• Block accounts involved in policy abuse
• Report fraudulent activity to payment gateways

8. Policy Updates

NewAvDeals may update this policy at any time. Any changes will be posted with an updated revision date. Continued use of our services means you accept the revised terms.