1. How Digital Products Are Delivered
All digital purchases—such as activation keys, license numbers, warranty codes, or downloadable details—are delivered electronically.
Digital items may be sent through:
- Your customer account area (if available)
- WhatsApp or SMS (only when requested by the customer)
No physical parcels, courier services, or postal shipments are used.
2. Delivery Timelines
Delivery times may vary based on the product type and verification requirements:
- Instant / Automated Delivery: Usually within 1–15 minutes
- Manually Processed Orders: May take 1–12 hours
- Bulk or Special Digital Orders: Can take up to 24 hours
We aim to process and deliver all digital items as quickly as possible.
3. Order Confirmation Emails
After placing an order, you will receive:
- An order confirmation email
- A second email with your activation key, license details, or download information
If you cannot find our email, please check:
- Spam or Junk folder
- Promotions tab (Gmail)
- Whether your checkout email was entered correctly
4. Wrong or Invalid Email Address
If you entered an incorrect email during checkout:
- Contact us immediately
We are not responsible for delays caused by incorrect customer information.
Digital keys sent to an invalid or inaccessible email may not be recoverable.
5. Situations That May Cause Delays
Although most orders are delivered quickly, delays may occur due to:
- Payment verification or pending transactions
- Vendor server issues, downtime, or maintenance
- Email provider delivery delays
- Incorrect customer information
- High order volume during peak times
We will notify you when delays are identified.
6. Missing or Undelivered Digital Items
If you have not received your digital purchase:
Email us at: customer@newavdeals.com
Include:
- Your order number
- The email used during checkout
Once verified, we will resend your digital item promptly.
If the issue is from our side, a replacement or solution will be provided according to our Refund Policy.
7. Global Digital Delivery
Since all standard products are digital:
- We deliver worldwide at no extra cost
- Delivery times remain consistent globally
Some antivirus or software licenses may have regional restrictions.
If applicable, you will be informed before or after your purchase.
8. No Shipping or Handling Fees
Because no physical products are shipped:
- No shipping fees apply
- No courier or postal service is used
- No tracking numbers are provided
All delivery confirmations and records are sent digitally via email or messaging.
9. Contact Information
NewAvdeals
Email: customer@newavdeals.com
Website: www.newavdeals.com
